Caribou: A Hospital Patient Advocate Versus a Healthcare Advisor

August 28, 2020

Caribou

Caribou

August 28, 2020

Hospitals have been facing more pressure to step up their game to deliver a great patient experience. Because your satisfaction with a hospital is linked to you returning there as a patient, improving your overall experience has become one of their top priorities. This is where a hospital-appointed navigator comes in.

Hospitals are now required to have navigators or patient advocates available at all times. They can sometimes have different names, like a nurse navigator, patient advocate, patient representative or care manager, but they share the same responsibilities no matter what they are called: they are there to assist you and your family while you remain in the hospital's care. 

The Truth About Hospital Navigators 

Although hospital-appointed navigators do their best to help and assist you, they work for the hospital and not you. The majority work for the Risk Management department, involved often in legal matters and helping the hospital avoid trouble. 

Hospital-appointed advocates are a good resource to communicate between you and your physician, medical team, hospital and financial personal. However, they might not have your best interests in mind. 

Because they are employed by a hospital, or sometimes an insurance company, they most likely are not able to provide you with all the help you need because their loyalty is to who employed them. 

If you and or your loved one decide that you need extra support during your hospital visits, start by exploring guidance from a hospital advocate. Once you start needing additional help and resources with your finances, a second opinion, treatment plans or insurance, consider working with a private Healthcare Advisor who can add a tremendous amount of value by being on your team. 

Who do Healthcare Advisors serve? 

Unlike a patient advocate or navigator that works for a hospital, a private Healthcare Advisor works directly for you. In other words, their loyalty is towards you. 

If you feel overwhelmed by a diagnosis, have difficulty making a decision, or are confused about your medical bills, a Healthcare Advisor will provide the necessary services that are within your best interests. They might present you with options outside of your current insurance network or medical team, for example.

Find out more about how a healthcare advisor can help you throughout your care.

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